1. What Information Do We Collect About You?

The information we collect about you varies depending on the context of your interaction with us. It may include details that can personally identify you, either on their own or when combined with other data. Some of this information may be classified as sensitive under applicable laws.

Categories of Information We May Collect:

2. How Do We Use Your Information?

We utilize the information we collect about you to deliver our Services and support various business operations. This may include the following purposes:

Managing User Profiles and Accounts

Your information may be used to create, update, or manage your user profile and account.

Communicating With You

We may use your details to communicate with you through our websites, mobile apps, and third-party platforms, as well as via emails, text messages, direct mail, and other forms of advertising or marketing.

Personalizing and Contextualizing Our Services

Your information helps us tailor and contextualize our Services to provide content that aligns with your preferences and interactions. This includes marketing, advertising, and analytics related to these activities.

Advertising and Marketing

We may use your information for advertising and marketing purposes across websites, mobile apps, and third-party platforms. This includes retargeting you on external platforms. Additionally:

• We may send you promotional content about our Services or other offerings you might find valuable.
• We may share your information with advertisers or third parties to deliver targeted ads.
• Your information may also be used to evaluate the effectiveness of advertising campaigns, predict outcomes, identify target audiences, and conduct analytics related to marketing efforts.

We may allow third parties to collect data about your interactions with Co-Pay or across other websites, mobile apps, or online services. These third parties assist in operating our Services by serving ads or delivering messages on our platforms or third-party platforms.

We also work with third-party advertising companies to display ads on certain parts of our Services. These companies may use internet or electronic data from our Services and other platforms to show you advertisements for products or services that match your interests.

Business Operations

We use your information to better understand how you interact with our Services so we can improve them. This includes:

• Developing, modifying, marketing, or optimizing our services and products.
• Conducting analytics.
• Creating new offerings.
• Monitoring compliance with applicable policies and terms.

Gathering Feedback

Your information may be used to collect user surveys, recommendations, and reviews about our Services.

Ensuring Security and Conducting Audits

We may use your information for security purposes such as detecting fraud or malicious activity, auditing interactions (e.g., counting ad impressions), identifying errors, and repairing issues.

Legal Compliance

Your information may be used to comply with applicable laws or fulfil requirements in judicial or administrative proceedings.

Other Purposes

We may also use your information for purposes disclosed at the time of collection or with your consent. By using this approach, we ensure that the content remains unique while maintaining its original context.

3. How Do We Share Your Information With Others?

We may share your information with organizations we collaborate with or those that provide services to us, as outlined below:

A. Affiliates and Subsidiaries

Your information may be shared with our affiliated companies and subsidiaries for business and operational purposes.

B. Service Providers and Third Parties

We may share your information with various service providers and third parties to perform services on our behalf, including but not limited to:

• Data Warehousing and Storage Providers: To securely store data.
• Data Analytics Platforms: For analyzing customer data and usage patterns.
• Customer Relationship Management Tools: To manage customer interactions.
• Advertising Networks and Partners: To market our Services and measure advertising performance.
• Cloud Computing Providers: For hosting and computing needs.
• Survey and Feedback Platforms: To collect user feedback and reviews.
• Printers, Mailing Houses, and Delivery Services: For physical communications or deliveries.
• Referral Program Platforms: To facilitate referral programs.
• Healthcare Ecosystem Entities: Including pharmacies, healthcare providers, pharmaceutical manufacturers, copay card providers, insurance plans, etc., to support healthcare-related services.
• Email and Text Delivery Platforms: For communication purposes and analytics.
• Customer Service Software: To assist with customer inquiries or requests.
• Privacy Management Platforms: For managing privacy-related requests such as data deletion.
• Payment Processors: To handle credit card payments where applicable.
• Fraud Detection Providers: To ensure security and prevent malicious activity.
• Identity Verification Services: For verifying credentials or professional information.
• Professional Services Providers: Including auditors, legal firms, security assessors, etc.

If you opt to receive SMS messages from Co-Pay via its Short Code, you will only receive messages from or on behalf of Co-Pay at the number you provide. No mobile information will be shared with third parties for marketing purposes unless explicitly consented by you when interacting with a third party through Co-Pay ’s platform.

C. Corporate Transactions

In the event of a corporate transaction—such as a merger, acquisition, sale, restructuring, bankruptcy, or other changes in ownership—your information may be transferred as part of the assets involved in the transaction. If such a transfer occurs, we will strive to ensure that the recipient uses your information in alignment with this Privacy Policy.

D. Legal Obligations or Safety Requirements

We may disclose your information without prior notice if required by law or legal processes (e.g., subpoenas, court orders) or in response to a lawful request from government entities. Additionally, we may share your information to protect the security of our Services, servers, networks, or databases.

E. Enforcing Legal Rights

Your information may also be shared to safeguard our customers, employees, or property; address emergencies; investigate suspected illegal activities or fraud; enforce our terms of service; or pursue legal actions in court or elsewhere.

We may also share your information for other purposes as disclosed at the time of collection or with your explicit consent.

4. What Choices Do You Have?

A. Cookies and Do Not Track

We, along with third-party partners, may use cookies or similar technologies on your browser when you visit our Services. These tools collect information about your usage of our Services and other online activities over time and across different websites and apps. This data may be used to deliver interest-based advertisements as you browse the Internet.

To manage targeted advertising or cross-context behavioral advertising cookies on our website, click on the “Cookie Preferences” link at the bottom of the applicable webpage. For more information about cookies, refer to our Cookie FAQ.

You can adjust your device or browser settings to limit tracking or decline cookies. However, doing so may impact the performance of your device or browser, prevent automatic recognition during future visits, and restrict access to certain features of the Services. For guidance on deleting or disabling cookies and controlling tracking preferences, consult your device’s settings or your browser’s “Help” section.

Please note that, except as outlined in the CCPA Privacy Notice regarding Global Privacy Control (GPC), we do not respond to browser “Do Not Track” signals.

B. Your Privacy Rights

In addition to privacy rights provided to California residents (see the CCPA Privacy Notice for details), we comply with other state laws. Depending on your state of residence, you may have the following rights:

1. Access Your Personal Data:
   Submit a request to confirm whether your personal data is being processed and access such data by visiting Co-Pay Data Request. Information submitted via this form is used solely for verification purposes.
2. Correct Inaccuracies:
   You can log in to your account and edit your personal information directly or request corrections through a Data Access Request. Note that certain correction requests may not be processed depending on the nature of the information and its intended use.
3. Opt-Out of Sales or Targeted Advertising:
   Submit an opt-out request by clicking “Your Privacy Choices” in the footer of our website and following the instructions provided.
   • We share certain categories of personal data (e.g., identifiers like email addresses, cookie IDs, IP addresses; analytics data; inferences like interests or demographics; commercial information) with third parties like data analytics providers, advertising technology partners, and social networks for targeted advertising-related services. These disclosures may also be considered "sales" under applicable laws unless exceptions apply (e.g., disclosures to "processors").
   • You also have the right to opt-out of profiling for decisions that produce legal or similarly significant effects; however, Co-Pay does not engage in such profiling.
4. Revoke Consent:
   You may withdraw consent for processing your personal data under applicable laws.
5. Request Deletion:
   Users can request deletion of their data by visiting Co-Pay Request Deletion. Before fulfilling deletion requests, we verify identities using additional information submitted via the form, which is strictly used for verification purposes.
6. Other Preferences:
   • To be removed from physical mailing lists, contact us in writing at the mailing address provided in the contact section below.
   • To unsubscribe from Co-Pay text marketing messages, reply STOP to the message you receive.
   • To unsubscribe from marketing emails, click the link provided at the bottom of those emails.

If you use an email relay service (e.g., through Google or Apple social logins), provide your relay email address when submitting privacy requests where an email address is required for verification purposes. For example, relay email addresses can be accessed via iCloud settings.

Appealing Decisions

If we refuse to act on a relevant privacy request, you may appeal by replying to the email notifying you of such refusal.

Consumer Health Data

For details about how we handle consumer health data, refer to our Consumer Health Data Privacy Notice.

By exercising these choices, you retain control over how your personal information is collected, used, and shared.

5. Additional privacy disclosures

[Note: Content can be added in this particular section based on business requirement.]

6. Children's Privacy

Our Services are intended for individuals who are 18 years of age or older. We ask that anyone under the age of 18 refrain from attempting to register or provide any personal information to us at any time. We do not knowingly collect personal information from children under 13, nor do we target our Services toward them.

7. Third-Party Services and Websites

When you access or use a third-party service, application, or website, even through Co-Pay , you are subject to that third party's policies. Co-Pay 's Privacy Policy does not extend to these third-party services. Co-Pay may also collect usage data related to these third-party services when accessed via Co-Pay .

Co-Pay may offer contests, sweepstakes, or promotions co-sponsored by third parties. If you choose to participate and provide information, that information will be governed by the third party's policies.

If you connect your Co-Pay account to third-party accounts, including social networks, the third party's privacy policies will govern the collection, use, and disclosure of information shared with those accounts. Co-Pay is not responsible for the practices of these third parties.

8. How Do We Protect Your Information?

At Co-Pay , we take data security seriously. We implement commercially reasonable measures to prevent unauthorized access to your information. However, no method is entirely foolproof, and we cannot guarantee that our practices will prevent every unauthorized attempt to access, use, or disclose your data. Please understand that we cannot ensure or warrant the security of information you transmit to us online, including via text messages. You use our Services and provide us with your information at your own risk, and we are not liable for unintentional disclosures.

9. Updates to This Notice

We may change this Privacy Policy at any time. When we make changes, we will post the updated policy on our website. Please check the "Last Updated" date at the top of this page to see if there have been any revisions since you last reviewed it.

10. Who can you contact with questions or concerns?

Please direct any questions or comments regarding this Privacy Policy to us by calling [add phone number here]. Our phone support is available daily (excluding holidays) from [time span followed by the required time zone].

Co-Pay
[Postal Address of the office headquarters]
E-mail: [mention email that is set aside for addressing privacy queries]